Courier quality charter: the 4 commandments of the BoxMan
BoxMan code of conduct
The 4 commandments of the BoxMan
MyBoxMan couriers guarantee the quality of our service. These are the commitments that build trust between senders, recipients and BoxMen.
Part 1
A sense of responsibility
1
Sense of responsibility
Punctuality
Respect pick-up and delivery times, as well as the delivery instructions given by the sender.
- Arrive on time for pick-up
- Follow the delivery instructions
- Let people know if something comes up
2
Sense of responsibility
Respect
Take particular care of the parcels entrusted to you: deliver them in good condition, at the right time and to the right place.
- Handle every parcel with care
- Deliver to the right place
- Hand over the parcel in the condition you received it
3
Sense of responsibility
Vigilance
Follow the highway code and protect the safety of all road users, whatever your means of transport.
- On foot, by bike, by scooter or by car
- Follow the highway code
- Think of other road users
Part 2
Interpersonal skills
4
Interpersonal skills
Good people skills
Look after your contacts, in person or remotely, with senders and recipients: courtesy and politeness are the basis of the service.
- Say hello, smile
- Stay courteous, even remotely
- Reply to messages politely
My commitment
Ready to take on the 4 challenges?
Tick each commitment to prepare yourself. Nothing is saved: it’s just a little reminder for you.
0 of 4 commitments
Become a BoxManA question about the charter?
Check the FAQ or write to us, we’ll answer.
