MyBoxMan is an online transport and delivery platform that connects individuals and businesses who need goods transported with “BoxMen” and independent carriers who have spare loading capacity.

Post your delivery request, stating the pick-up and delivery locations, the item details and your preferred date. Carriers can view the request and submit offers. You compare the available options and choose the carrier that best meets your needs.

Enter your pick-up and delivery locations to discover the carriers and delivery options available for your route. Check profiles, ratings, reviews, offers and vehicle suitability before booking.

Depending on the service and route, you can request the transport of parcels, boxes, furniture, personal belongings, equipment and other eligible items. Items must comply with MyBoxMan’s rules and applicable law.

Yes. MyBoxMan can connect senders and carriers for local, regional or long-distance delivery requests, subject to route and carrier availability.

Response time depends on the route, delivery date, item size, demand and carrier availability. Requests with clear information and realistic dates can make it easier for carriers to respond.

Where tracking is available, you can follow the progress of your delivery and important status updates through your MyBoxMan account.

Yes. MyBoxMan is designed both for individuals who need occasional transport and for businesses looking for flexible delivery and logistics solutions.

Create a delivery request by entering the pick-up address, delivery address, item details, dimensions, approximate weight, preferred date and any special handling instructions. Accurate information lets carriers make suitable offers.

Provide accurate shipment information, flexible dates where possible and clear pick-up and delivery instructions. Comparing several carrier offers can help you find the best balance between price, availability and service.

Yes. When several BoxMen are interested in your route, you can compare their offers, profiles, ratings, reviews and delivery terms before making your choice.

Yes. You can choose a carrier based on criteria such as price, rating, reviews, route, vehicle type, availability and your own delivery requirements.

State the type of item, quantity, dimensions, approximate weight, photos if needed, condition and any special requirements (fragile handling, stairs, lifting or specific access).

Yes. Photos can help carriers understand the size, condition and handling requirements of the item, and can reduce misunderstandings about the shipment.

You can state your preferred dates or time slots for pick-up and delivery when creating your request. The final schedule must be confirmed with the selected carrier.

Yes, where applicable. Add the authorised person’s name and contact details to the delivery instructions so the carrier knows who to contact.

Your booking is confirmed in line with the booking procedure in force. You can then use the communication and delivery information available to coordinate pick-up and delivery.

Cancellation may be possible depending on the booking stage and the applicable terms. Please check the cancellation terms before cancelling a confirmed delivery.

A BoxMan is a carrier who uses the spare capacity of their vehicle to transport eligible items on behalf of a sender, through the MyBoxMan marketplace.

Create a carrier account and provide the information MyBoxMan requests, including personal details, vehicle details and any applicable payment information. Verification may be required before you accept deliveries.

Suitable vehicles may include cars, vans, motorbikes, bicycles or other authorised means of transport, depending on the shipment, route, capacity and applicable requirements.

The MyBoxMan marketplace can help carriers make better use of their vehicles’ unused capacity by taking eligible shipments that fit a planned route.

Browse the available transport requests and identify shipments that match your route, schedule, vehicle capacity and preferences.

Review the shipment details carefully and submit an offer reflecting your price, route, availability and ability to carry the item safely.

Earnings vary depending on the route, distance, demand, shipment size, timing, vehicle capacity and the offer accepted. Check the applicable platform fees and payment terms before accepting a job.

Use the communication tools provided by MyBoxMan to confirm pick-up details, access conditions, item information, timings and delivery instructions.

Contact the sender and MyBoxMan support before proceeding if the actual shipment differs significantly from the listing. Never carry an item that exceeds your vehicle’s safe load capacity.

Yes. Businesses can use MyBoxMan for local deliveries, one-off shipments, recurring transport needs and flexible logistics capacity, where the service is available.

By connecting businesses with carriers who may have spare capacity on compatible routes, MyBoxMan makes it possible to offer flexible delivery options and helps businesses optimise their use of transport capacity.

Businesses with regular transport needs can discuss their routes, shipment volumes and delivery times with MyBoxMan to define a suitable solution.

Business users can organise several delivery requests through their account, subject to the features and services available to it.

Yes. Businesses can create delivery requests involving different pick-up and destination locations, subject to route availability.

Team access and account management features depend on the business service plan available. Contact MyBoxMan to discuss the right setup for your organisation.

Where tracking and status updates are supported, businesses can monitor the progress of shipments through the platform.

MyBoxMan can provide flexible transport capacity for specific local and regional delivery needs, including last-mile delivery and overflow volumes, where the service allows.

Yes. Businesses with significant or recurring needs can contact the MyBoxMan business team to discuss routes, volumes, service requirements and operational needs.

Use the business contact channel on the MyBoxMan website and provide information about your delivery rounds, shipment volumes and transport needs.

Delivery prices may depend on factors such as distance, route, item dimensions and weight, vehicle requirements, delivery times, demand and carrier availability.

Yes. When several offers are available, you can compare prices as well as carrier ratings, reviews, availability and service details.

Depending on the delivery model, MyBoxMan may provide pricing information or carriers may submit their own offers. The applicable pricing method is shown during the booking process.

Available payment methods depend on the MyBoxMan service and your location. The payment options offered to you are shown at booking or at the payment step.

Use the payment methods offered as part of MyBoxMan’s official booking process and follow the platform’s payment instructions. Avoid making payments outside the process provided by the platform.

Any platform, service or delivery fees must be shown during the booking process, before confirmation. Additional fees may apply if the shipment requirements change.

Not necessarily. Loading, unloading, stairs, special handling and other services must be clearly specified in the delivery request and confirmed with the carrier.

The financial consequences of a cancellation depend on the booking stage and the applicable cancellation terms. Please check the terms before confirming or cancelling a booking.

The payment schedule follows the payment and delivery completion procedure that applies on MyBoxMan. The relevant status and terms are shown on the platform.

Protection and insurance cover depend on the MyBoxMan service, the type of shipment and the applicable terms. Please check the cover information before confirming your delivery.

Cover may apply to eligible risks during an approved transport, subject to the limits, exclusions and conditions of the policy and the specific service chosen.

No. Certain goods, valuables, circumstances or prohibited items may be excluded or subject to specific conditions. Check the applicable protection terms before booking.

High-value shipments may be subject to specific limits, declarations or exclusions. Check the applicable cover before arranging transport.

Document the condition of the shipment immediately with clear photos, keep the relevant packaging and delivery information, and report the problem through MyBoxMan’s appropriate support or claims procedure as soon as possible.

Follow the claim instructions provided by MyBoxMan and submit the information requested, such as booking details, photographs, item information and evidence of the problem.

Depending on the circumstances, you may need photographs, proof of delivery, descriptions of the damage, proof of value and other supporting documents.

Items prohibited by MyBoxMan’s rules or by applicable law are eligible for neither transport nor protection. Always check the provisions on restricted and prohibited items before making a booking.

Use MyBoxMan’s official support or contact channels available on the website and give your booking or delivery details so the support team can help you effectively.

Contact the BoxMan through the platform to confirm the new time. If the problem cannot be resolved, contact MyBoxMan support with your booking details.

Try the platform’s communication channel first. If communication remains impossible and it affects the delivery, contact MyBoxMan support for help.

Contact the other party and MyBoxMan support as soon as possible. Do not make other arrangements that could affect the booking or payment without prior confirmation.

Some details can be changed before collection, depending on the booking status. Contact the carrier and MyBoxMan support if a significant change is needed.

Use the official support channel and provide the booking reference, a description of the problem and photographs or any other relevant evidence, where applicable.

Report any serious or inappropriate behaviour through MyBoxMan’s official support channel. Provide factual details and any relevant booking information.

Use the account and support options provided by MyBoxMan. If you have an access or booking problem, give the support team the email address or account information requested, but never share your passwords.