{"id":6833,"date":"2026-10-22T09:48:46","date_gmt":"2026-10-22T09:48:46","guid":{"rendered":"https:\/\/staging.v2.myboxman.com\/terms-and-conditions\/"},"modified":"2026-10-22T09:48:46","modified_gmt":"2026-10-22T09:48:46","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/staging.v2.myboxman.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions of Sale and legal notice"},"content":{"rendered":"<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\"><link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Bricolage+Grotesque:opsz,wght@12..96,700;12..96,800&#038;display=swap\" rel=\"stylesheet\"> <style> 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h2:first-child{margin-top:0}\nhtml body #brx-content .lg .lgz-art p{margin:0 0 14px;font-size:16.5px;line-height:1.7;color:#3A3A3A;overflow-wrap:anywhere}\n.lgz-art ul{margin:0 0 18px;padding:0;list-style:none;display:grid;gap:8px}\nhtml body #brx-content .lg .lgz-art li{position:relative;padding-left:26px;font-size:16.5px;line-height:1.6;color:#3A3A3A;overflow-wrap:anywhere}\n.lgz-art li::before{content:\"\";position:absolute;left:4px;top:.62em;width:9px;height:9px;border-radius:3px;background:var(--teal);transform:rotate(45deg)}\n.lgz-help{background:#1D1D1D;border-radius:30px;padding:clamp(26px,4vw,44px);display:flex;flex-wrap:wrap;gap:20px;align-items:center;justify-content:space-between;margin-bottom:clamp(50px,6vw,90px)}\nhtml body #brx-content .lg .lgz-help h2{margin:0 0 6px;font-size:clamp(24px,2.8vw,34px);color:#fff!important}\nhtml body #brx-content .lg .lgz-help p{margin:0;color:#D5D5D5!important;font-size:17px}\n.lgz-help .btn-k{background:#fff!important;color:#1D1D1D!important}\n@media(prefers-reduced-motion:reduce){.lgz-bar{display:none}}\n<\/style><div class=\"lg\" id=\"lg\"><svg width=\"0\" height=\"0\" style=\"position:absolute\" aria-hidden=\"true\"><defs> <symbol id=\"i-check\" viewBox=\"0 0 24 24\"><path d=\"M5 12.5l4.5 4.5L19 7.5\"\/><\/symbol> <symbol id=\"i-arrow\" viewBox=\"0 0 24 24\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/symbol> <symbol id=\"i-bolt\" viewBox=\"0 0 24 24\"><path d=\"M13 2L4 14h7l-1 8 9-12h-7l1-8z\"\/><\/symbol> <symbol id=\"i-store\" viewBox=\"0 0 24 24\"><path d=\"M3 9l1.5-5h15L21 9M3 9a3 3 0 006 0 3 3 0 006 0 3 3 0 006 0M5 12v8h14v-8M10 20v-5h4v5\"\/><\/symbol> <symbol id=\"i-return\" viewBox=\"0 0 24 24\"><path d=\"M4 12a8 8 0 0113.7-5.6L20 9M20 4v5h-5M20 12a8 8 0 01-13.7 5.6L4 15M4 20v-5h5\"\/><\/symbol> <symbol id=\"i-box\" viewBox=\"0 0 24 24\"><path d=\"M12 3l8 4.5v9L12 21l-8-4.5v-9L12 3zM4 7.5l8 4.5 8-4.5M12 12v9\"\/><\/symbol> <symbol id=\"i-pin\" viewBox=\"0 0 24 24\"><path d=\"M12 21s7-6.2 7-11.5A7 7 0 005 9.5C5 14.8 12 21 12 21z\"\/><circle cx=\"12\" cy=\"9.5\" r=\"2.5\"\/><\/symbol> <symbol id=\"i-shield\" viewBox=\"0 0 24 24\"><path d=\"M12 3l8 3v6c0 4.5-3.4 8-8 9-4.6-1-8-4.5-8-9V6l8-3zM8.5 12l2.5 2.5L16 9.5\"\/><\/symbol> <symbol id=\"i-phone\" viewBox=\"0 0 24 24\"><path d=\"M5 4h4l2 5-2.5 1.5a11 11 0 005 5L15 13l5 2v4a2 2 0 01-2 2A16 16 0 013 6a2 2 0 012-2z\"\/><\/symbol> <symbol id=\"i-tag\" viewBox=\"0 0 24 24\"><path d=\"M3 12V4h8l10 10-8 8L3 12zM7.5 8.5h.01\"\/><\/symbol> <symbol id=\"i-home\" viewBox=\"0 0 24 24\"><path d=\"M3 11l9-7 9 7M5 10v10h14V10M10 20v-5h4v5\"\/><\/symbol> <symbol id=\"i-leaf\" viewBox=\"0 0 24 24\"><path d=\"M5 19C5 10 10 5 20 4c0 10-5 15-14 15zM5 19l7-7\"\/><\/symbol> <symbol id=\"i-brief\" viewBox=\"0 0 24 24\"><path d=\"M4 8h16v11H4zM9 8V5h6v3M4 13h16\"\/><\/symbol> <symbol id=\"i-code\" viewBox=\"0 0 24 24\"><path d=\"M8 7l-5 5 5 5M16 7l5 5-5 5M14 4l-4 16\"\/><\/symbol> <symbol id=\"i-pack\" viewBox=\"0 0 24 24\"><path d=\"M3 8l9-5 9 5v8l-9 5-9-5V8zM12 13V21M3 8l9 5 9-5\"\/><\/symbol> <symbol id=\"i-scoot\" viewBox=\"0 0 24 24\"><circle cx=\"5.5\" cy=\"17\" r=\"2.5\"\/><circle cx=\"18.5\" cy=\"17\" r=\"2.5\"\/><path d=\"M8 17h6l2.5-8H19M11.5 9H8M15 5h3\"\/><\/symbol><symbol id=\"i-chef\" viewBox=\"0 0 24 24\"><path d=\"M7 14a4 4 0 11.5-7.9A4.5 4.5 0 0116 6a4 4 0 011 8M7 14v6h10v-6M7 17h10\"\/><\/symbol><symbol id=\"i-cake\" viewBox=\"0 0 24 24\"><path d=\"M4 12h16v8H4zM4 15c2 2 4 2 8 0s6-2 8 0M12 12V7M12 4.5v.01\"\/><\/symbol><\/defs><\/svg><div class=\"lgz-bar\" id=\"lgbar\"><\/div><section class=\"lgz-top\"><div class=\"lg-w\"><span class=\"lg-eyebrow\" style=\"color:var(--teal-d)\">Legal framework<\/span><h1>Terms and Conditions of Sale<\/h1><p class=\"s\">The conditions governing the connection between senders and BoxMen, and the site\u2019s legal notice.<\/p><div class=\"lgz-pills\"><a href=\"\/en\/terms-and-conditions\/\" class=\"on\">Terms of Sale<\/a><a href=\"\/en\/terms-of-use\/\">Terms of Use<\/a><a href=\"\/en\/privacy-policy\/\">Privacy<\/a><\/div><\/div><\/section><section style=\"background:#fff\"><div class=\"lg-w lgz-grid\"><aside class=\"lgz-toc\"><b>Contents<\/b><nav id=\"lgtoc\"><\/nav><\/aside><article class=\"lgz-art\" id=\"lgart\"><h2>LEGAL NOTICE<\/h2><p>Site publisher: FretBay SAS, registered with the Paris Trade and Companies Register (RCS), France, under SIRET number 502.134.208.00037 and VAT number FR08502134208, with its registered office at 31 rue de Reuilly, 75012 Paris, France (FR)<\/p><h2>Publication director: Areeba REHMAN<\/h2><p>Email: support@myboxman.com<\/p><p>Phone: +33 1 80 91 97 12<\/p><p>Hosting: This site is hosted by OVH, 2 rue Kellermann &#8211; 59100 Roubaix &#8211; France<\/p><p>Version published online on 14\/01\/2016<\/p><h2>Article 1 \u2013 PURPOSE<\/h2><p>THE COMPANY offers a service connecting a Principal and a BoxMan, in order to enable a Run to be carried out.<\/p><p>These General Terms and Conditions of Sale (hereinafter the \u201cTerms of Sale\u201d) define the conditions of sale of this connection service.<\/p><p>For the definition of the terms used herein, refer to Article 2 of the General Terms of Use<\/p><h2>Article 2 \u2013 HOW THE SERVICE WORKS<\/h2><p>2.1 Nature of goods<\/p><p>The Principal agrees not to use the Platform to transport:<\/p><p>any Goods prohibited by law: narcotics, firearms, and any other item contrary to the regulations in force;<\/p><p>any goods covered by international regulations on dangerous products, and in particular those likely to pose a threat to the safety of the BoxMan, their vehicle or third parties;<\/p><p>any Goods unsuitable for transport.<\/p><p>The Principal is liable for any direct or indirect damage caused by Goods that do not comply with the preceding provisions. They also assume all risks and perils in the event of transporting valuables or cash.<\/p><p>Where the nature of the Goods so requires, the Principal may specify in their request the various precautions to be taken during transport. THE COMPANY cannot under any circumstances be held liable if the BoxMan fails to observe these precautions.<\/p><p>2.2 Carrying out the Run:<\/p><p>Publishing a Run offer<\/p><p>The Principal may at any time, through the Platform, publish a Run offer.<\/p><p>They undertake to specify the information essential for carrying out the delivery:<\/p><p>nature and value of the Goods to be delivered;<\/p><p>date and time of collection;<\/p><p>date and time of delivery;<\/p><p>address, identity and phone number of the person to be delivered to;<\/p><p>any other information deemed useful for the smooth running of the delivery.<\/p><p>The Run offer may be freely withdrawn by the Principal and does not bind them until it has been accepted by a BoxMan.<\/p><p>Acceptance of an offer by a BoxMan<\/p><p>A search engine allows the BoxMan to view the Run offers that may interest them, and a tab allows them to accept the one that suits them. By accepting a Run offer, the BoxMan undertakes to deliver the described Goods to the address indicated in the offer.<\/p><p>The BoxMan is always free to accept or refuse the Run offers made to them. They are also free to choose the delivery method, provided they can deliver the Goods at the time indicated in the offer.<\/p><p>THE COMPANY has no control over BoxMen\u2019s availability, and therefore cannot guarantee that all Run offers will be accepted by a BoxMan. It cannot be held liable if a Principal\u2019s offer is never accepted.<\/p><p>Collection and delivery of the Goods<\/p><p>When collecting the Goods, the BoxMan undertakes to check their condition, and reserves the right to refuse the Run if it does not match the description in the offer or if the Goods do not comply with the restrictions set out in Article 2-1 of these terms.<\/p><p>In this case, the BoxMan undertakes to inform THE COMPANY and the Run is cancelled. This cancellation is attributable to the Principal.<\/p><p>When the Goods are delivered to the recipient, their condition is checked. If the Goods have been delivered in accordance with the conditions set out in the offer, the final recipient gives the BoxMan a code, previously sent by THE COMPANY when the Run was accepted.<\/p><p>The BoxMan\u2019s communication of this code on the Platform attests to the proper completion of the Run and the perfect delivery of the Goods. It constitutes final validation of the Run and a waiver of any subsequent dispute relating to the delivery of the Goods.<\/p><p>Disputes<\/p><p>The recipient reserves the right to keep the code in the following cases:<\/p><p>the BoxMan did not arrive at the agreed time for delivery;<\/p><p>the Goods were not delivered in accordance with the conditions set out in the offer.<\/p><p>The Principal then undertakes to send THE COMPANY a detailed complaint as soon as possible. This complaint is handled under the conditions set out in Article 7 hereof.<\/p><p>In the absence of a complaint within three days of the scheduled delivery date, the Run is automatically validated by THE COMPANY.<\/p><p>2.3 Incidents and tolerance<\/p><p>In the event of an incident likely to compromise or delay the delivery, the BoxMan undertakes to inform THE COMPANY and the Principal immediately.<\/p><p>Users agree to allow each other a tolerance of half an hour in the collection and delivery times of the Goods.<\/p><h2>Article 3 \u2013 PAYMENT<\/h2><p>3.1 Payment terms<\/p><p>The Principal pays for the Run by bank card, directly on the Platform. By validating the Run offer, the Principal gives THE COMPANY a bank pre-authorisation to debit their account, covering the BoxMan\u2019s remuneration and the service fees.<\/p><p>For more information on the use of banking data, you can consult our Privacy Policy<\/p><p>If the bank returns a negative response to the account debit pre-authorisation request, THE COMPANY immediately informs the Principal and the Run is cancelled.<\/p><p>The Principal\u2019s account is debited when the recipient validates delivery of the Goods under the conditions set out in Article 2.2.3 of these terms.<\/p><p>3.2 BoxMan remuneration<\/p><p>The BoxMan\u2019s remuneration is calculated according to the characteristics of the Run (distance, duration, time band, weight and volume of the Goods) and shown in the Run offer.<\/p><p>The BoxMan\u2019s personal account is credited with the amount of the remuneration within 15 days following validation of the delivery of the Goods under the conditions set out in Article 2.2.3 of these terms.<\/p><p>The BoxMan may, at any time, ask THE COMPANY to transfer the balance of their account to their bank account. For bank transfers of less than 30 euros, a transaction fee of 4 euros will apply.<\/p><p>If a BoxMan registered on the Platform carries out no job for 12 consecutive months and the credit on their THE COMPANY account is less than 10 euros, THE COMPANY reserves the right to retain these funds as account maintenance fees.<\/p><p>3.3 Service fees<\/p><p>The Company charges the Principal Service fees corresponding to the Services offered by the Company, calculated on a flat-rate basis of up to 20% of the BoxMan\u2019s remuneration, plus VAT at the rate in force.<\/p><p>The Service fees are added to the BoxMan\u2019s Contribution to costs, these two amounts together forming a total amount invoiced to the Principal.<\/p><p>Three (3) payment methods are available: first, payment by bank card directly on delivery; second, direct debit on delivery; and third, invoicing for payment at the end of the month. Accounts with end-of-month invoicing undertake to pay in full all invoices on the basis of the price estimates they have validated for all orders placed via our mobile app, our web app or our API.<\/p><h2>Article 4 \u2013 CANCELLATION CONDITIONS<\/h2><p>4.1 Cancellation terms<\/p><p>In the event of cancellation of the Run attributable to the BoxMan, the Principal is refunded in full the sums paid for the Run (Run Payment + Service Fees), within 7 days. Cancellation gives no right to any additional compensation.<\/p><p>In the event of cancellation attributable to the Principal more than 24 hours before the scheduled collection time of the Goods, the Principal is refunded the amount of the Run Payment. Service Fees are not refunded.<\/p><p>In the event of cancellation attributable to the Principal within the 24 hours before the scheduled collection time of the Goods, the Principal is refunded 50% of the amount of the Run Payment. Service Fees are not refunded.<\/p><p>In the event of cancellation attributable to the Principal after the scheduled collection time of the Goods, the total amount of the Run Payment and the Service Fees is due and no refund will be made.<\/p><p>Where the BoxMan changes the collection and delivery arrangements for the Goods without the Principal\u2019s agreement, the Principal may cancel the Run. This cancellation is attributable to the BoxMan.<\/p><p>Where the Principal changes the collection and delivery arrangements for the Goods without the BoxMan\u2019s agreement, the BoxMan may cancel the Run. This cancellation is attributable to the Principal.<\/p><p>The Run offer may be freely withdrawn by the Principal and does not bind them until they have accepted the Contribution to costs rate proposed by the BoxMan.<\/p><p>4.2 Right of withdrawal<\/p><p>In accordance with Article L. 121-17 of the French Consumer Code, the User is informed that the right of withdrawal cannot be exercised for the Services concerned pursuant to Article L. 121-21-8 of the French Consumer Code.<\/p><p>The Platform also suggests Run offers to the BoxMan based on the BoxMan\u2019s regular journeys and geographical area. The BoxMan is always free to accept or refuse the Run offers made to them.<\/p><p>The Platform cannot be held liable if a Principal\u2019s offer is never accepted.<\/p><h2>Article 5 \u2013 OBLIGATIONS OF THE PARTIES<\/h2><p>When a Run offer is accepted on the Platform, the Principal undertakes to pay its price (Run Payment and Service Fees).<\/p><p>The BoxMan undertakes to carry out the Run in accordance with the conditions described in the offer.<\/p><p>The BoxMan agrees not to use the Services for professional or commercial purposes. They also undertake to fulfil all administrative and tax obligations relating to their BoxMan activity.<\/p><h2>Article 6 \u2013 LIABILITY<\/h2><p>The service offered by THE COMPANY is limited to connecting the Principal and the BoxMan, so that it can under no circumstances be held liable for the obligations arising from these Terms and incumbent on the Principal or the BoxMan, and in particular the obligations described in Article 5 hereof.<\/p><p>THE COMPANY\u2019s liability is excluded in particular, without this list being exhaustive, in the event of:<\/p><p>damage to the Goods (loss, theft or destruction);<\/p><p>unsuitability of the transport, collection or receipt conditions of the Goods for Users\u2019 expectations;<\/p><p>late cancellation, non-receipt of the Goods, mismatch between the Goods collected and the information supplied by the Principal, delay, and more generally any problem arising after the BoxMan has accepted the delivery offer;<\/p><p>damage suffered by the BoxMan, the Principal or the Recipient in the course of the Run;<\/p><p>damage caused by the BoxMan, the Principal or the Recipient to third parties in the course of the Run.<\/p><p>THE COMPANY does not guarantee the quality of the BoxMan\u2019s services.<\/p><p>The BoxMan is in no way an employee of FRETBAY, the company that publishes the MyBoxMan Platform. The BoxMan is paid by the Principal and FRETBAY cannot under any circumstances be held liable or act as guarantor for a Principal\u2019s non-payment of a BoxMan.<\/p><h2>Article 7 \u2013 COMPLAINTS AND DISPUTES<\/h2><p>In the event of a complaint or dispute relating to the performance of the Services, Users must inform THE COMPANY as soon as possible. THE COMPANY undertakes to propose an amicable solution to Users, which the parties are free to accept or refuse.<\/p><p>In the absence of an amicable agreement, THE COMPANY reserves the right to retain the disputed sums paid by the Principal until the dispute is finally resolved.<\/p><p>In the context of settling disputes between THE COMPANY and a consumer, and in the absence of an amicable agreement, THE COMPANY offers the consumer recourse to mediation.<\/p><h2>Article 8 \u2013 MISCELLANEOUS PROVISIONS<\/h2><p>8.1 Amendment of the Terms and Conditions of Sale<\/p><p>THE COMPANY reserves the right, at any time, to amend all or part of the Terms and Conditions of Sale. Users are invited to check the Terms regularly to be aware of any changes made.<\/p><p>Any substantial change will be notified to the User by email to the address associated with their account. By continuing to access or use the Services after these changes take effect, the User agrees to be contractually bound by these new Terms and Conditions of Sale.<\/p><p>8.2 Assignment and transfer of the commitment<\/p><p>THE COMPANY may assign these Terms and all the rights and obligations attached to them to any third party, without the User\u2019s prior written consent, provided that they are assigned on the same terms or on terms no less favourable to the User.<\/p><p>8.2 Severability<\/p><p>If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or removed to the strict extent necessary, and the remaining provisions of these Terms will remain in full force and effect.<\/p><\/article><\/div><\/section><section style=\"background:#fff\"><div class=\"lg-w\"><div class=\"lgz-help\"><div><h2>A question about this document?<\/h2><p>Our team will answer, and the FAQ covers the essentials.<\/p><\/div><div class=\"lg-ctas\"><a class=\"btn btn-p\" href=\"\/en\/contact-us\/\">Contact us<span class=\"ar\"><svg class=\"ic\"><use href=\"#i-arrow\"\/><\/svg><\/span><\/a><a class=\"btn btn-k\" href=\"\/en\/faq\/\">See the FAQ<\/a><\/div><\/div><\/div><\/section><\/div><script>\n(function(){var art=document.getElementById(\"lgart\"),toc=document.getElementById(\"lgtoc\"),bar=document.getElementById(\"lgbar\");if(!art)return;\nvar hs=[].slice.call(art.querySelectorAll(\"h2\")),links=[];\nhs.forEach(function(h,i){h.id=\"s\"+(i+1);var a=document.createElement(\"a\");a.href=\"#s\"+(i+1);a.textContent=h.textContent.length>46?h.textContent.slice(0,44)+\"\u2026\":h.textContent;toc.appendChild(a);links.push(a)});\nvar tk=0;function upd(){tk=0;var r=art.getBoundingClientRect(),vh=window.innerHeight,p=Math.min(1,Math.max(0,(vh*0.3-r.top)\/Math.max(r.height-vh*0.3,1)));bar.style.transform=\"scaleX(\"+p.toFixed(3)+\")\";var cur=0;for(var i=0;i<hs.length;i++){if(hs[i].getBoundingClientRect().top<vh*0.35){cur=i}}links.forEach(function(a,i){a.classList.toggle(\"on\",i===cur)})}\nfunction on(){if(!tk){tk=1;requestAnimationFrame(upd)}}\nupd();window.addEventListener(\"scroll\",on,{passive:true});window.addEventListener(\"resize\",on,{passive:true});\n})();\n<\/script>","protected":false},"excerpt":{"rendered":"<p>Legal framework Terms and Conditions of Sale The conditions governing the connection between senders and BoxMen, and the site\u2019s legal notice. 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