{"id":6830,"date":"2026-10-21T18:32:28","date_gmt":"2026-10-21T18:32:28","guid":{"rendered":"https:\/\/staging.v2.myboxman.com\/courier-quality-charter\/"},"modified":"2026-10-22T09:46:24","modified_gmt":"2026-10-22T09:46:24","slug":"courier-quality-charter","status":"publish","type":"page","link":"https:\/\/staging.v2.myboxman.com\/en\/courier-quality-charter\/","title":{"rendered":"Courier quality charter: the 4 commandments of the BoxMan"},"content":{"rendered":"<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\"><link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Bricolage+Grotesque:opsz,wght@12..96,700;12..96,800&#038;display=swap\" rel=\"stylesheet\"> <style> 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.btn-k{background:#1D1D1D!important;color:#fff!important;border:2px solid #1D1D1D!important;box-shadow:0 4px 0 #fff}html body #brx-content .ch .btn-k .ar{background:#fff;color:#1D1D1D}<\/style><div class=\"ch\" id=\"ch\"><svg width=\"0\" height=\"0\" style=\"position:absolute\" aria-hidden=\"true\"><defs> <symbol id=\"i-check\" viewBox=\"0 0 24 24\"><path d=\"M5 12.5l4.5 4.5L19 7.5\"\/><\/symbol> <symbol id=\"i-arrow\" viewBox=\"0 0 24 24\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/symbol> <symbol id=\"i-bolt\" viewBox=\"0 0 24 24\"><path d=\"M13 2L4 14h7l-1 8 9-12h-7l1-8z\"\/><\/symbol> <symbol id=\"i-store\" viewBox=\"0 0 24 24\"><path d=\"M3 9l1.5-5h15L21 9M3 9a3 3 0 006 0 3 3 0 006 0 3 3 0 006 0M5 12v8h14v-8M10 20v-5h4v5\"\/><\/symbol> <symbol id=\"i-return\" viewBox=\"0 0 24 24\"><path d=\"M4 12a8 8 0 0113.7-5.6L20 9M20 4v5h-5M20 12a8 8 0 01-13.7 5.6L4 15M4 20v-5h5\"\/><\/symbol> <symbol id=\"i-box\" viewBox=\"0 0 24 24\"><path d=\"M12 3l8 4.5v9L12 21l-8-4.5v-9L12 3zM4 7.5l8 4.5 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5-5 5M14 4l-4 16\"\/><\/symbol> <symbol id=\"i-pack\" viewBox=\"0 0 24 24\"><path d=\"M3 8l9-5 9 5v8l-9 5-9-5V8zM12 13V21M3 8l9 5 9-5\"\/><\/symbol> <symbol id=\"i-scoot\" viewBox=\"0 0 24 24\"><circle cx=\"5.5\" cy=\"17\" r=\"2.5\"\/><circle cx=\"18.5\" cy=\"17\" r=\"2.5\"\/><path d=\"M8 17h6l2.5-8H19M11.5 9H8M15 5h3\"\/><\/symbol><symbol id=\"i-chef\" viewBox=\"0 0 24 24\"><path d=\"M7 14a4 4 0 11.5-7.9A4.5 4.5 0 0116 6a4 4 0 011 8M7 14v6h10v-6M7 17h10\"\/><\/symbol><symbol id=\"i-cake\" viewBox=\"0 0 24 24\"><path d=\"M4 12h16v8H4zM4 15c2 2 4 2 8 0s6-2 8 0M12 12V7M12 4.5v.01\"\/><\/symbol><\/defs><\/svg> <section class=\"chz-hero\"><div class=\"ch-w\"><div><span class=\"chz-bd\"><svg class=\"ic\" style=\"color:var(--red)\"><use href=\"#i-shield\"\/><\/svg>BoxMan code of conduct<\/span><h1>The 4 commandments <em>of the BoxMan<\/em><\/h1><p class=\"s\">MyBoxMan couriers guarantee the quality of our service. These are the commitments that build trust between senders, recipients and BoxMen.<\/p><div class=\"ch-ctas\"><a class=\"btn btn-k\" href=\"\/en\/become-courier\/\">I want to deliver<span class=\"ar\"><svg class=\"ic\"><use href=\"#i-arrow\"\/><\/svg><\/span><\/a><a class=\"btn btn-w\" href=\"#commandements\">See the commitments<\/a><\/div><\/div> <div class=\"chz-fan\" aria-hidden=\"true\"><div class=\"chz-fc c1\">1<small>Punctuality<\/small><\/div><div class=\"chz-fc c2\">2<small>Respect<\/small><\/div><div class=\"chz-fc c3\">3<small>Vigilance<\/small><\/div><div class=\"chz-fc c4\">4<small>People skills<\/small><\/div><\/div><\/div><\/section> <section class=\"ch-sec\" id=\"commandements\" style=\"background:#fff\"><div class=\"ch-w\"><div class=\"chz-part\"><span class=\"ch-eyebrow\" style=\"color:var(--red-d)\">Part 1<\/span><h2 class=\"ch-h2\">A sense of responsibility<\/h2><\/div><div class=\"chz-stack\"><article class=\"chz-card\" style=\"--i:0\"><div><div class=\"chz-no\">1<\/div><br><span class=\"k\">Sense of responsibility<\/span><h3>Punctuality<\/h3><p>Respect pick-up and delivery times, as well as the delivery instructions given by the sender.<\/p><ul><li>Arrive on time for pick-up<\/li><li>Follow the delivery instructions<\/li><li>Let people know if something comes up<\/li><\/ul><\/div><div class=\"chz-art\" aria-hidden=\"true\"><svg viewBox=\"0 0 200 200\"><circle cx=\"100\" cy=\"100\" r=\"74\" fill=\"#fff\" stroke=\"#1D1D1D\" stroke-width=\"5\"\/><g stroke=\"#1D1D1D\" stroke-width=\"4\" stroke-linecap=\"round\"><path d=\"M100 36V48\"\/><path d=\"M164 100H152\"\/><path d=\"M100 164V152\"\/><path d=\"M36 100H48\"\/><\/g><path class=\"chz-hand m\" d=\"M100 100V58\" stroke=\"#1D1D1D\" stroke-width=\"6\" stroke-linecap=\"round\"\/><path class=\"chz-hand\" d=\"M100 100V44\" stroke=\"#FC4349\" stroke-width=\"5\" stroke-linecap=\"round\"\/><circle cx=\"100\" cy=\"100\" r=\"8\" fill=\"#1D1D1D\"\/><\/svg><\/div><\/article><article class=\"chz-card\" style=\"--i:1\"><div><div class=\"chz-no\">2<\/div><br><span class=\"k\">Sense of responsibility<\/span><h3>Respect<\/h3><p>Take particular care of the parcels entrusted to you: deliver them in good condition, at the right time and to the right place.<\/p><ul><li>Handle every parcel with care<\/li><li>Deliver to the right place<\/li><li>Hand over the parcel in the condition you received it<\/li><\/ul><\/div><div class=\"chz-art\" aria-hidden=\"true\"><svg viewBox=\"0 0 200 200\"><g class=\"chz-sh\"><path d=\"M100 28L158 50V100C158 134 134 158 100 172C66 158 42 134 42 100V50Z\" fill=\"#D8F5F1\" stroke=\"#1D1D1D\" stroke-width=\"5\" stroke-linejoin=\"round\"\/><\/g><g class=\"chz-pk\"><rect x=\"72\" y=\"84\" width=\"56\" height=\"48\" rx=\"6\" fill=\"#FC4349\" stroke=\"#1D1D1D\" stroke-width=\"4\"\/><path d=\"M72 100H128M100 84V132\" stroke=\"#1D1D1D\" stroke-width=\"4\"\/><\/g><\/svg><\/div><\/article><article class=\"chz-card\" style=\"--i:2\"><div><div class=\"chz-no\">3<\/div><br><span class=\"k\">Sense of responsibility<\/span><h3>Vigilance<\/h3><p>Follow the highway code and protect the safety of all road users, whatever your means of transport.<\/p><ul><li>On foot, by bike, by scooter or by car<\/li><li>Follow the highway code<\/li><li>Think of other road users<\/li><\/ul><\/div><div class=\"chz-art\" aria-hidden=\"true\"><svg viewBox=\"0 0 200 200\"><rect x=\"0\" y=\"130\" width=\"200\" height=\"70\" fill=\"#3A3A3A\"\/><path class=\"chz-rd\" d=\"M0 165H200\" stroke=\"#fff\" stroke-width=\"4\" stroke-dasharray=\"14 16\"\/><rect x=\"146\" y=\"26\" width=\"34\" height=\"86\" rx=\"10\" fill=\"#1D1D1D\"\/><circle class=\"chz-tl1\" cx=\"163\" cy=\"44\" r=\"9\" fill=\"#FC4349\"\/><circle class=\"chz-tl2\" cx=\"163\" cy=\"69\" r=\"9\" fill=\"#FFC83D\"\/><circle class=\"chz-tl3\" cx=\"163\" cy=\"94\" r=\"9\" fill=\"#1FA85A\"\/><g class=\"chz-bk\"><g transform=\"translate(70 118)\"><circle cx=\"-18\" cy=\"10\" r=\"11\" fill=\"#fff\" stroke=\"#1D1D1D\" stroke-width=\"4\"\/><circle cx=\"18\" cy=\"10\" r=\"11\" fill=\"#fff\" stroke=\"#1D1D1D\" stroke-width=\"4\"\/><path d=\"M-18 10L-6-8H8L18 10M8-8L4-22H-6\" stroke=\"#1D1D1D\" stroke-width=\"4.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><rect x=\"-30\" y=\"-20\" width=\"24\" height=\"20\" rx=\"4\" fill=\"#FC4349\" stroke=\"#1D1D1D\" stroke-width=\"3\"\/><circle cx=\"2\" cy=\"-30\" r=\"7\" fill=\"#1D1D1D\"\/><\/g><\/g><\/svg><\/div><\/article><\/div> <div class=\"chz-part\" style=\"margin-top:30px\"><span class=\"ch-eyebrow\" style=\"color:var(--teal-d)\">Part 2<\/span><h2 class=\"ch-h2\">Interpersonal skills<\/h2><\/div><div class=\"chz-stack\"><article class=\"chz-card\" style=\"--i:3\"><div><div class=\"chz-no\">4<\/div><br><span class=\"k\">Interpersonal skills<\/span><h3>Good people skills<\/h3><p>Look after your contacts, in person or remotely, with senders and recipients: courtesy and politeness are the basis of the service.<\/p><ul><li>Say hello, smile<\/li><li>Stay courteous, even remotely<\/li><li>Reply to messages politely<\/li><\/ul><\/div><div class=\"chz-art\" aria-hidden=\"true\"><div style=\"position:absolute;inset:0;background:#fff\"><span class=\"chz-bub a\">Hello!<\/span><span class=\"chz-bub b\">Your parcel is here \ud83d\udce6<\/span><span class=\"chz-bub c\">Thank you, have a good day!<\/span><\/div><\/div><\/article><\/div><\/div><\/section> <section class=\"ch-sec\" style=\"background:var(--cream)\"><div class=\"ch-w\"><div class=\"rv\" style=\"text-align:center\"><span class=\"ch-eyebrow\" style=\"color:var(--teal-d)\">My commitment<\/span><h2 class=\"ch-h2\">Ready to take on the 4 challenges?<\/h2><p class=\"ch-sub\" style=\"margin-left:auto;margin-right:auto\">Tick each commitment to prepare yourself. Nothing is saved: it\u2019s just a little reminder for you.<\/p><\/div> <div class=\"chz-pledge\" id=\"chpl\"><button type=\"button\" class=\"chz-pl\"><i>\u2713<\/i>I am punctual<\/button><button type=\"button\" class=\"chz-pl\"><i>\u2713<\/i>I respect parcels<\/button><button type=\"button\" class=\"chz-pl\"><i>\u2713<\/i>I stay vigilant on the road<\/button><button type=\"button\" class=\"chz-pl\"><i>\u2713<\/i>I look after my contacts<\/button><\/div><div class=\"chz-res\" id=\"chres\"><div class=\"chz-bar\"><b id=\"chbar\"><\/b><\/div><p id=\"chmsg\" style=\"margin:0 0 14px;font-weight:700;font-size:18px\">0 of 4 commitments<\/p><a class=\"btn btn-p\" href=\"\/en\/become-courier\/\">Become a BoxMan<span class=\"ar\"><svg class=\"ic\"><use href=\"#i-arrow\"\/><\/svg><\/span><\/a><\/div><\/div><\/section> <section class=\"ch-final\"><div class=\"ch-w\"><div class=\"ch-fbox rv\"><h2>A question about the charter?<\/h2><p>Check the FAQ or write to us, we\u2019ll answer.<\/p><div class=\"ch-ctas\" style=\"justify-content:center\"><a class=\"btn btn-w\" href=\"\/en\/contact-us\/\">Contact us<span class=\"ar\"><svg class=\"ic\"><use href=\"#i-arrow\"\/><\/svg><\/span><\/a><a class=\"btn btn-o\" href=\"\/en\/faq\/\">See the FAQ<\/a><\/div><div class=\"ch-stores\"><a class=\"ch-store\" href=\"https:\/\/apps.apple.com\/gb\/app\/myboxman\/id1120144878\" rel=\"noopener\">App Store<\/a><a class=\"ch-store\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.myboxman.app\" rel=\"noopener\">Google Play<\/a><\/div><\/div><\/div><\/section><\/div> <script> (function(){var r=document.getElementById(\"ch\");if(!r)return;r.classList.add(\"js\"); var els=[].slice.call(r.querySelectorAll(\".rv\")); if(\"IntersectionObserver\" in window){var io=new IntersectionObserver(function(es){es.forEach(function(e){if(e.isIntersecting){e.target.classList.add(\"in\");io.unobserve(e.target)}})},{threshold:.12});els.forEach(function(e){io.observe(e)})}else{els.forEach(function(e){e.classList.add(\"in\")})} var bs=[].slice.call(r.querySelectorAll(\".chz-pl\")),bar=document.getElementById(\"chbar\"),msg=document.getElementById(\"chmsg\"),res=document.getElementById(\"chres\"); function upd(){var n=bs.filter(function(b){return b.classList.contains(\"on\")}).length;bar.style.width=(n*25)+\"%\";msg.textContent=n===4?\"You\u2019re ready to roll!\":n+\" of 4 commitment\"+(n===1?\"\":\"s\");res.classList.toggle(\"ok\",n===4)} bs.forEach(function(b){b.addEventListener(\"click\",function(){b.classList.toggle(\"on\");upd()})}); })(); <\/script>","protected":false},"excerpt":{"rendered":"<p>BoxMan code of conduct The 4 commandments of the BoxMan MyBoxMan couriers guarantee the quality of our service. These are the commitments that build trust between senders, recipients and BoxMen. I want to deliverSee the commitments 1Punctuality 2Respect 3Vigilance 4People skills Part 1 A sense of responsibility 1 Sense of responsibility Punctuality Respect pick-up and [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6830","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Courier quality charter: the 4 commandments of the BoxMan - MyBoxMan<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Courier quality charter: the 4 commandments of the BoxMan - MyBoxMan\" \/>\n<meta property=\"og:description\" content=\"BoxMan code of conduct The 4 commandments of the BoxMan MyBoxMan couriers guarantee the quality of our service. 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