{"id":6826,"date":"2026-10-21T18:14:45","date_gmt":"2026-10-21T18:14:45","guid":{"rendered":"https:\/\/staging.v2.myboxman.com\/faq\/"},"modified":"2026-10-22T09:43:37","modified_gmt":"2026-10-22T09:43:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/staging.v2.myboxman.com\/en\/faq\/","title":{"rendered":"MyBoxMan FAQ: answers to all your questions"},"content":{"rendered":"<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\"><link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Bricolage+Grotesque:opsz,wght@12..96,700;12..96,800&#038;display=swap\" rel=\"stylesheet\"> <style> .fq{--red:#FC4349;--red-d:#C92B31;--teal:#00B4A8;--teal-d:#00877E;--ink:#1D1D1D;--cream:#FFF7F1;--pink:#FFEBEC;--mint:#E0F5F2;--mute:#5F6368;--line:#EFE4DB;font-family:Figtree,system-ui,sans-serif;color:var(--ink);background:var(--cream);overflow-x:clip;-webkit-font-smoothing:antialiased;line-height:1.5} 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10px;font-size:clamp(28px,3.6vw,44px);color:#fff!important}\nhtml body #brx-content .fq .fqz-help p{margin:0;color:#CFCFCF!important;font-size:17px}\n.fqz-help .acts{display:flex;gap:12px;flex-wrap:wrap}\n@media(prefers-reduced-motion:reduce){.fqz-fl,.fqz-a{animation:none}}\nhtml body #brx-content .fq .fqz-hero{padding-top:clamp(112px,14vw,150px)}<\/style><div class=\"fq\" id=\"fq\"><svg width=\"0\" height=\"0\" style=\"position:absolute\" aria-hidden=\"true\"><defs> <symbol id=\"i-check\" viewBox=\"0 0 24 24\"><path d=\"M5 12.5l4.5 4.5L19 7.5\"\/><\/symbol> <symbol id=\"i-arrow\" viewBox=\"0 0 24 24\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/symbol> <symbol id=\"i-bolt\" viewBox=\"0 0 24 24\"><path d=\"M13 2L4 14h7l-1 8 9-12h-7l1-8z\"\/><\/symbol> <symbol id=\"i-store\" viewBox=\"0 0 24 24\"><path d=\"M3 9l1.5-5h15L21 9M3 9a3 3 0 006 0 3 3 0 006 0 3 3 0 006 0M5 12v8h14v-8M10 20v-5h4v5\"\/><\/symbol> <symbol id=\"i-return\" viewBox=\"0 0 24 24\"><path d=\"M4 12a8 8 0 0113.7-5.6L20 9M20 4v5h-5M20 12a8 8 0 01-13.7 5.6L4 15M4 20v-5h5\"\/><\/symbol> <symbol id=\"i-box\" viewBox=\"0 0 24 24\"><path d=\"M12 3l8 4.5v9L12 21l-8-4.5v-9L12 3zM4 7.5l8 4.5 8-4.5M12 12v9\"\/><\/symbol> <symbol id=\"i-pin\" viewBox=\"0 0 24 24\"><path d=\"M12 21s7-6.2 7-11.5A7 7 0 005 9.5C5 14.8 12 21 12 21z\"\/><circle cx=\"12\" cy=\"9.5\" r=\"2.5\"\/><\/symbol> <symbol id=\"i-shield\" viewBox=\"0 0 24 24\"><path d=\"M12 3l8 3v6c0 4.5-3.4 8-8 9-4.6-1-8-4.5-8-9V6l8-3zM8.5 12l2.5 2.5L16 9.5\"\/><\/symbol> <symbol id=\"i-phone\" viewBox=\"0 0 24 24\"><path d=\"M5 4h4l2 5-2.5 1.5a11 11 0 005 5L15 13l5 2v4a2 2 0 01-2 2A16 16 0 013 6a2 2 0 012-2z\"\/><\/symbol> <symbol id=\"i-tag\" viewBox=\"0 0 24 24\"><path d=\"M3 12V4h8l10 10-8 8L3 12zM7.5 8.5h.01\"\/><\/symbol> <symbol id=\"i-home\" viewBox=\"0 0 24 24\"><path d=\"M3 11l9-7 9 7M5 10v10h14V10M10 20v-5h4v5\"\/><\/symbol> <symbol id=\"i-leaf\" viewBox=\"0 0 24 24\"><path d=\"M5 19C5 10 10 5 20 4c0 10-5 15-14 15zM5 19l7-7\"\/><\/symbol> <symbol id=\"i-brief\" viewBox=\"0 0 24 24\"><path d=\"M4 8h16v11H4zM9 8V5h6v3M4 13h16\"\/><\/symbol> <symbol id=\"i-code\" viewBox=\"0 0 24 24\"><path d=\"M8 7l-5 5 5 5M16 7l5 5-5 5M14 4l-4 16\"\/><\/symbol> <symbol id=\"i-pack\" viewBox=\"0 0 24 24\"><path d=\"M3 8l9-5 9 5v8l-9 5-9-5V8zM12 13V21M3 8l9 5 9-5\"\/><\/symbol> <symbol id=\"i-scoot\" viewBox=\"0 0 24 24\"><circle cx=\"5.5\" cy=\"17\" r=\"2.5\"\/><circle cx=\"18.5\" cy=\"17\" r=\"2.5\"\/><path d=\"M8 17h6l2.5-8H19M11.5 9H8M15 5h3\"\/><\/symbol><symbol id=\"i-chef\" viewBox=\"0 0 24 24\"><path d=\"M7 14a4 4 0 11.5-7.9A4.5 4.5 0 0116 6a4 4 0 011 8M7 14v6h10v-6M7 17h10\"\/><\/symbol><symbol id=\"i-cake\" viewBox=\"0 0 24 24\"><path d=\"M4 12h16v8H4zM4 15c2 2 4 2 8 0s6-2 8 0M12 12V7M12 4.5v.01\"\/><\/symbol><\/defs><\/svg> <section class=\"fqz-hero\"><span class=\"fqz-fl a\" aria-hidden=\"true\">?<\/span><span class=\"fqz-fl b\" aria-hidden=\"true\">Delivery<\/span><span class=\"fqz-fl c\" aria-hidden=\"true\">Pricing<\/span><span class=\"fqz-fl d\" aria-hidden=\"true\">?<\/span> <div class=\"fqz-hi\"><p class=\"fq-badge\" style=\"display:inline-flex\"><i><\/i>Help centre<\/p> <h1>A question? <span class=\"hl\">Find the answer<\/span><\/h1> <p class=\"l\">62 answers about MyBoxMan, senders, BoxMen, businesses, payments and insurance.<\/p> <div class=\"fqz-s\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M20 20l-4-4\"\/><\/svg><input id=\"fqzin\" type=\"search\" placeholder=\"Search for a question\" aria-label=\"Search the FAQ\" autocomplete=\"off\"><button type=\"button\" id=\"fqzclr\">Clear<\/button><\/div> <div class=\"fqz-q\"><a href=\"\/en\/delivery-tracking\/\">Track my parcel<\/a><a href=\"\/en\/request-a-boxman\/\">Get a quote<\/a><a href=\"\/en\/become-courier\/\">Become a courier<\/a><a href=\"\/en\/contact-us\/\">Contact us<\/a><\/div><\/div><\/section> <section class=\"fqz-main\"><div class=\"fq-w\"><div class=\"fqz-lay\"><div class=\"fqz-nav\" id=\"fqznav\" role=\"tablist\"><button type=\"button\" class=\"fqz-c\" data-c=\"0\"><span class=\"ci\"><svg class=\"ic\"><use href=\"#i-box\"\/><\/svg><\/span>General questions<em>8<\/em><\/button><button type=\"button\" class=\"fqz-c\" data-c=\"1\"><span class=\"ci\"><svg class=\"ic\"><use href=\"#i-pack\"\/><\/svg><\/span>Senders<em>10<\/em><\/button><button type=\"button\" class=\"fqz-c\" data-c=\"2\"><span class=\"ci\"><svg class=\"ic\"><use href=\"#i-scoot\"\/><\/svg><\/span>BoxMan<em>9<\/em><\/button><button type=\"button\" class=\"fqz-c\" data-c=\"3\"><span class=\"ci\"><svg class=\"ic\"><use href=\"#i-brief\"\/><\/svg><\/span>Business solutions<em>10<\/em><\/button><button type=\"button\" class=\"fqz-c\" data-c=\"4\"><span class=\"ci\"><svg class=\"ic\"><use href=\"#i-tag\"\/><\/svg><\/span>Payments and pricing<em>9<\/em><\/button><button type=\"button\" class=\"fqz-c\" data-c=\"5\"><span class=\"ci\"><svg class=\"ic\"><use href=\"#i-shield\"\/><\/svg><\/span>Insurance and protection<em>8<\/em><\/button><button type=\"button\" class=\"fqz-c\" data-c=\"6\"><span class=\"ci\"><svg class=\"ic\"><use href=\"#i-phone\"\/><\/svg><\/span>Support and contact<em>8<\/em><\/button><\/div> <div id=\"fqzlist\"><p class=\"fqz-cnt\" id=\"fqzcnt\" aria-live=\"polite\"><\/p><section class=\"fqz-grp\" data-c=\"0\" id=\"cat0\"><h2><span class=\"ci\"><svg class=\"ic\"><use href=\"#i-box\"\/><\/svg><\/span>General questions<\/h2><details class=\"fqz-item\"><summary>What is MyBoxMan?<\/summary><div class=\"fqz-a\"><p>MyBoxMan is an online transport and delivery platform that connects individuals and businesses who need goods transported with \u201cBoxMen\u201d and independent carriers who have spare loading capacity.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>How does MyBoxMan work?<\/summary><div class=\"fqz-a\"><p>Post your delivery request, stating the pick-up and delivery locations, the item details and your preferred date. Carriers can view the request and submit offers. You compare the available options and choose the carrier that best meets your needs.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>How can I find a reliable carrier near me?<\/summary><div class=\"fqz-a\"><p>Enter your pick-up and delivery locations to discover the carriers and delivery options available for your route. Check profiles, ratings, reviews, offers and vehicle suitability before booking.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>What can I send with MyBoxMan?<\/summary><div class=\"fqz-a\"><p>Depending on the service and route, you can request the transport of parcels, boxes, furniture, personal belongings, equipment and other eligible items. Items must comply with MyBoxMan\u2019s rules and applicable law.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can I book both local and long-distance transport?<\/summary><div class=\"fqz-a\"><p>Yes. MyBoxMan can connect senders and carriers for local, regional or long-distance delivery requests, subject to route and carrier availability.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>How quickly can I find a carrier?<\/summary><div class=\"fqz-a\"><p>Response time depends on the route, delivery date, item size, demand and carrier availability. Requests with clear information and realistic dates can make it easier for carriers to respond.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can I track my delivery?<\/summary><div class=\"fqz-a\"><p>Where tracking is available, you can follow the progress of your delivery and important status updates through your MyBoxMan account.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Is MyBoxMan suitable for both individuals and businesses?<\/summary><div class=\"fqz-a\"><p>Yes. MyBoxMan is designed both for individuals who need occasional transport and for businesses looking for flexible delivery and logistics solutions.<\/p><\/div><\/details><\/section><section class=\"fqz-grp\" data-c=\"1\" id=\"cat1\"><h2><span class=\"ci\"><svg class=\"ic\"><use href=\"#i-pack\"\/><\/svg><\/span>Senders<\/h2><details class=\"fqz-item\"><summary>How do I book a delivery on MyBoxMan?<\/summary><div class=\"fqz-a\"><p>Create a delivery request by entering the pick-up address, delivery address, item details, dimensions, approximate weight, preferred date and any special handling instructions. Accurate information lets carriers make suitable offers.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>How do I get the best delivery price?<\/summary><div class=\"fqz-a\"><p>Provide accurate shipment information, flexible dates where possible and clear pick-up and delivery instructions. Comparing several carrier offers can help you find the best balance between price, availability and service.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can I get several transport quotes?<\/summary><div class=\"fqz-a\"><p>Yes. When several BoxMen are interested in your route, you can compare their offers, profiles, ratings, reviews and delivery terms before making your choice.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can I choose my BoxMan?<\/summary><div class=\"fqz-a\"><p>Yes. You can choose a carrier based on criteria such as price, rating, reviews, route, vehicle type, availability and your own delivery requirements.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>What information do I need to provide about my item?<\/summary><div class=\"fqz-a\"><p>State the type of item, quantity, dimensions, approximate weight, photos if needed, condition and any special requirements (fragile handling, stairs, lifting or specific access).<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can I upload photos of my shipment?<\/summary><div class=\"fqz-a\"><p>Yes. Photos can help carriers understand the size, condition and handling requirements of the item, and can reduce misunderstandings about the shipment.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can I choose the pick-up and delivery date?<\/summary><div class=\"fqz-a\"><p>You can state your preferred dates or time slots for pick-up and delivery when creating your request. The final schedule must be confirmed with the selected carrier.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can someone else collect or receive my delivery?<\/summary><div class=\"fqz-a\"><p>Yes, where applicable. Add the authorised person\u2019s name and contact details to the delivery instructions so the carrier knows who to contact.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>What happens after I accept a carrier\u2019s offer?<\/summary><div class=\"fqz-a\"><p>Your booking is confirmed in line with the booking procedure in force. You can then use the communication and delivery information available to coordinate pick-up and delivery.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can I cancel a delivery request?<\/summary><div class=\"fqz-a\"><p>Cancellation may be possible depending on the booking stage and the applicable terms. Please check the cancellation terms before cancelling a confirmed delivery.<\/p><\/div><\/details><\/section><section class=\"fqz-grp\" data-c=\"2\" id=\"cat2\"><h2><span class=\"ci\"><svg class=\"ic\"><use href=\"#i-scoot\"\/><\/svg><\/span>BoxMan<\/h2><details class=\"fqz-item\"><summary>What is a BoxMan?<\/summary><div class=\"fqz-a\"><p>A BoxMan is a carrier who uses the spare capacity of their vehicle to transport eligible items on behalf of a sender, through the MyBoxMan marketplace.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>How can I become a BoxMan?<\/summary><div class=\"fqz-a\"><p>Create a carrier account and provide the information MyBoxMan requests, including personal details, vehicle details and any applicable payment information. Verification may be required before you accept deliveries.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Which vehicles can a BoxMan use?<\/summary><div class=\"fqz-a\"><p>Suitable vehicles may include cars, vans, motorbikes, bicycles or other authorised means of transport, depending on the shipment, route, capacity and applicable requirements.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can I earn money by carrying items on my usual route?<\/summary><div class=\"fqz-a\"><p>The MyBoxMan marketplace can help carriers make better use of their vehicles\u2019 unused capacity by taking eligible shipments that fit a planned route.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>How do I find courier jobs?<\/summary><div class=\"fqz-a\"><p>Browse the available transport requests and identify shipments that match your route, schedule, vehicle capacity and preferences.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>How do I make a transport offer?<\/summary><div class=\"fqz-a\"><p>Review the shipment details carefully and submit an offer reflecting your price, route, availability and ability to carry the item safely.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>How much can a BoxMan earn?<\/summary><div class=\"fqz-a\"><p>Earnings vary depending on the route, distance, demand, shipment size, timing, vehicle capacity and the offer accepted. Check the applicable platform fees and payment terms before accepting a job.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>How do BoxMen communicate with senders?<\/summary><div class=\"fqz-a\"><p>Use the communication tools provided by MyBoxMan to confirm pick-up details, access conditions, item information, timings and delivery instructions.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>What if the shipment is bigger or heavier than described?<\/summary><div class=\"fqz-a\"><p>Contact the sender and MyBoxMan support before proceeding if the actual shipment differs significantly from the listing. Never carry an item that exceeds your vehicle\u2019s safe load capacity.<\/p><\/div><\/details><\/section><section class=\"fqz-grp\" data-c=\"3\" id=\"cat3\"><h2><span class=\"ci\"><svg class=\"ic\"><use href=\"#i-brief\"\/><\/svg><\/span>Business solutions<\/h2><details class=\"fqz-item\"><summary>Can businesses use MyBoxMan for deliveries?<\/summary><div class=\"fqz-a\"><p>Yes. Businesses can use MyBoxMan for local deliveries, one-off shipments, recurring transport needs and flexible logistics capacity, where the service is available.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>How can MyBoxMan help reduce delivery costs?<\/summary><div class=\"fqz-a\"><p>By connecting businesses with carriers who may have spare capacity on compatible routes, MyBoxMan makes it possible to offer flexible delivery options and helps businesses optimise their use of transport capacity.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can MyBoxMan handle recurring business deliveries?<\/summary><div class=\"fqz-a\"><p>Businesses with regular transport needs can discuss their routes, shipment volumes and delivery times with MyBoxMan to define a suitable solution.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can I manage several shipments?<\/summary><div class=\"fqz-a\"><p>Business users can organise several delivery requests through their account, subject to the features and services available to it.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can businesses deliver to several locations?<\/summary><div class=\"fqz-a\"><p>Yes. Businesses can create delivery requests involving different pick-up and destination locations, subject to route availability.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can my team manage deliveries?<\/summary><div class=\"fqz-a\"><p>Team access and account management features depend on the business service plan available. Contact MyBoxMan to discuss the right setup for your organisation.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can businesses track deliveries?<\/summary><div class=\"fqz-a\"><p>Where tracking and status updates are supported, businesses can monitor the progress of shipments through the platform.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can MyBoxMan handle last-mile delivery?<\/summary><div class=\"fqz-a\"><p>MyBoxMan can provide flexible transport capacity for specific local and regional delivery needs, including last-mile delivery and overflow volumes, where the service allows.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can businesses request a tailored logistics solution?<\/summary><div class=\"fqz-a\"><p>Yes. Businesses with significant or recurring needs can contact the MyBoxMan business team to discuss routes, volumes, service requirements and operational needs.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>How do I contact MyBoxMan about business transport?<\/summary><div class=\"fqz-a\"><p>Use the business contact channel on the MyBoxMan website and provide information about your delivery rounds, shipment volumes and transport needs.<\/p><\/div><\/details><\/section><section class=\"fqz-grp\" data-c=\"4\" id=\"cat4\"><h2><span class=\"ci\"><svg class=\"ic\"><use href=\"#i-tag\"\/><\/svg><\/span>Payments and pricing<\/h2><details class=\"fqz-item\"><summary>How are MyBoxMan delivery prices calculated?<\/summary><div class=\"fqz-a\"><p>Delivery prices may depend on factors such as distance, route, item dimensions and weight, vehicle requirements, delivery times, demand and carrier availability.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can I compare delivery prices?<\/summary><div class=\"fqz-a\"><p>Yes. When several offers are available, you can compare prices as well as carrier ratings, reviews, availability and service details.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Who sets the transport price?<\/summary><div class=\"fqz-a\"><p>Depending on the delivery model, MyBoxMan may provide pricing information or carriers may submit their own offers. The applicable pricing method is shown during the booking process.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>What payment methods are available?<\/summary><div class=\"fqz-a\"><p>Available payment methods depend on the MyBoxMan service and your location. The payment options offered to you are shown at booking or at the payment step.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Is payment secure?<\/summary><div class=\"fqz-a\"><p>Use the payment methods offered as part of MyBoxMan\u2019s official booking process and follow the platform\u2019s payment instructions. Avoid making payments outside the process provided by the platform.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Are there any additional delivery fees?<\/summary><div class=\"fqz-a\"><p>Any platform, service or delivery fees must be shown during the booking process, before confirmation. Additional fees may apply if the shipment requirements change.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Does the delivery price include loading and unloading?<\/summary><div class=\"fqz-a\"><p>Not necessarily. Loading, unloading, stairs, special handling and other services must be clearly specified in the delivery request and confirmed with the carrier.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>What happens if a delivery is cancelled?<\/summary><div class=\"fqz-a\"><p>The financial consequences of a cancellation depend on the booking stage and the applicable cancellation terms. Please check the terms before confirming or cancelling a booking.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>When does the BoxMan receive payment?<\/summary><div class=\"fqz-a\"><p>The payment schedule follows the payment and delivery completion procedure that applies on MyBoxMan. The relevant status and terms are shown on the platform.<\/p><\/div><\/details><\/section><section class=\"fqz-grp\" data-c=\"5\" id=\"cat5\"><h2><span class=\"ci\"><svg class=\"ic\"><use href=\"#i-shield\"\/><\/svg><\/span>Insurance and protection<\/h2><details class=\"fqz-item\"><summary>Are my goods protected during transport?<\/summary><div class=\"fqz-a\"><p>Protection and insurance cover depend on the MyBoxMan service, the type of shipment and the applicable terms. Please check the cover information before confirming your delivery.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>What does MyBoxMan protection cover?<\/summary><div class=\"fqz-a\"><p>Cover may apply to eligible risks during an approved transport, subject to the limits, exclusions and conditions of the policy and the specific service chosen.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Are all items covered?<\/summary><div class=\"fqz-a\"><p>No. Certain goods, valuables, circumstances or prohibited items may be excluded or subject to specific conditions. Check the applicable protection terms before booking.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Are high-value items covered?<\/summary><div class=\"fqz-a\"><p>High-value shipments may be subject to specific limits, declarations or exclusions. Check the applicable cover before arranging transport.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>What should I do if my item arrives damaged?<\/summary><div class=\"fqz-a\"><p>Document the condition of the shipment immediately with clear photos, keep the relevant packaging and delivery information, and report the problem through MyBoxMan\u2019s appropriate support or claims procedure as soon as possible.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>How do I make a protection claim?<\/summary><div class=\"fqz-a\"><p>Follow the claim instructions provided by MyBoxMan and submit the information requested, such as booking details, photographs, item information and evidence of the problem.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>What evidence may be required for a claim?<\/summary><div class=\"fqz-a\"><p>Depending on the circumstances, you may need photographs, proof of delivery, descriptions of the damage, proof of value and other supporting documents.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Are prohibited items protected?<\/summary><div class=\"fqz-a\"><p>Items prohibited by MyBoxMan\u2019s rules or by applicable law are eligible for neither transport nor protection. Always check the provisions on restricted and prohibited items before making a booking.<\/p><\/div><\/details><\/section><section class=\"fqz-grp\" data-c=\"6\" id=\"cat6\"><h2><span class=\"ci\"><svg class=\"ic\"><use href=\"#i-phone\"\/><\/svg><\/span>Support and contact<\/h2><details class=\"fqz-item\"><summary>How can I contact MyBoxMan support?<\/summary><div class=\"fqz-a\"><p>Use MyBoxMan\u2019s official support or contact channels available on the website and give your booking or delivery details so the support team can help you effectively.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>What if my BoxMan is late?<\/summary><div class=\"fqz-a\"><p>Contact the BoxMan through the platform to confirm the new time. If the problem cannot be resolved, contact MyBoxMan support with your booking details.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>What if the sender or BoxMan does not respond?<\/summary><div class=\"fqz-a\"><p>Try the platform\u2019s communication channel first. If communication remains impossible and it affects the delivery, contact MyBoxMan support for help.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>What if a delivery cannot be completed?<\/summary><div class=\"fqz-a\"><p>Contact the other party and MyBoxMan support as soon as possible. Do not make other arrangements that could affect the booking or payment without prior confirmation.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Can I change my delivery details?<\/summary><div class=\"fqz-a\"><p>Some details can be changed before collection, depending on the booking status. Contact the carrier and MyBoxMan support if a significant change is needed.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>How do I report a delivery problem?<\/summary><div class=\"fqz-a\"><p>Use the official support channel and provide the booking reference, a description of the problem and photographs or any other relevant evidence, where applicable.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>How do I report inappropriate behaviour?<\/summary><div class=\"fqz-a\"><p>Report any serious or inappropriate behaviour through MyBoxMan\u2019s official support channel. Provide factual details and any relevant booking information.<\/p><\/div><\/details><details class=\"fqz-item\"><summary>Where can I get help with my account?<\/summary><div class=\"fqz-a\"><p>Use the account and support options provided by MyBoxMan. If you have an access or booking problem, give the support team the email address or account information requested, but never share your passwords.<\/p><\/div><\/details><\/section><div class=\"fqz-none\" id=\"fqznone\"><b>No results<\/b><p>Try other keywords, or ask your question directly to our team.<\/p><a class=\"btn btn-p\" href=\"\/en\/contact-us\/\">Contact us<span class=\"ar\"><svg class=\"ic\"><use href=\"#i-arrow\"\/><\/svg><\/span><\/a><\/div><\/div><\/div><\/div><\/section> <section class=\"fq-sec\" style=\"background:#fff\"><div class=\"fq-w\"><div class=\"fqz-help rv\"><div><h2>Didn\u2019t find your answer?<\/h2><p>The MyBoxMan support team is here to help, by phone or by message.<\/p><\/div><div class=\"acts\"><a class=\"btn btn-w\" href=\"\/en\/contact-us\/\">Write to us<span class=\"ar\"><svg class=\"ic\"><use href=\"#i-arrow\"\/><\/svg><\/span><\/a><a class=\"btn btn-o\" href=\"tel:+330180919712\">01 80 91 97 12<\/a><\/div><\/div><\/div><\/section> <\/div> <script> (function(){var r=document.getElementById(\"fq\");if(!r)return;r.classList.add(\"js\"); var rm=false;try{rm=matchMedia(\"(prefers-reduced-motion:reduce)\").matches}catch(e){} var els=[].slice.call(r.querySelectorAll(\".rv\")); if(\"IntersectionObserver\" in window){var io=new IntersectionObserver(function(es){es.forEach(function(e){if(e.isIntersecting){e.target.classList.add(\"in\");io.unobserve(e.target)}})},{threshold:.12});els.forEach(function(e){io.observe(e)})}else{els.forEach(function(e){e.classList.add(\"in\")})} var A=String.fromCharCode(768),B=String.fromCharCode(879);var DI=new RegExp(\"[\"+A+\"-\"+B+\"]\",\"g\"); function norm(s){return s.toLowerCase().normalize(\"NFD\").replace(DI,\"\")} var items=[].slice.call(r.querySelectorAll(\".fqz-item\")),grps=[].slice.call(r.querySelectorAll(\".fqz-grp\")),btns=[].slice.call(r.querySelectorAll(\".fqz-c\")),inp=document.getElementById(\"fqzin\"),cnt=document.getElementById(\"fqzcnt\"),none=document.getElementById(\"fqznone\"),cur=-1,total=items.length; items.forEach(function(it){it.__t=norm(it.textContent)}); function setCat(i){cur=i;btns.forEach(function(b,k){b.classList.toggle(\"on\",k===i)})} function render(){var q=norm(inp.value.trim()),words=q.split(\" \").filter(Boolean),shown=0; grps.forEach(function(g,gi){var any=0;[].slice.call(g.querySelectorAll(\".fqz-item\")).forEach(function(it){var ok=words.every(function(w){return it.__t.indexOf(w)>=0});it.classList.toggle(\"hide\",!ok);if(ok){any++;shown++}});var catOk=words.length>0?true:(cur<0?true:gi===cur);g.classList.toggle(\"hide\",!(any>0&&catOk))}); none.classList.toggle(\"show\",shown===0); cnt.textContent=words.length>0?(shown+\" result\"+(shown>1?\"s\":\"\")):(cur<0?total+\" questions\":grps[cur].querySelectorAll(\".fqz-item\").length+\" questions\")} btns.forEach(function(b,k){b.addEventListener(\"click\",function(){inp.value=\"\";setCat(k);render();var g=grps[k];var top=g.getBoundingClientRect().top+window.scrollY-130;window.scrollTo({top:top,behavior:rm?\"auto\":\"smooth\"})})}); inp.addEventListener(\"input\",function(){if(inp.value.trim()){btns.forEach(function(b){b.classList.remove(\"on\")})}else{setCat(-1)}render()}); document.getElementById(\"fqzclr\").addEventListener(\"click\",function(){inp.value=\"\";setCat(-1);render();inp.focus()}); setCat(-1);render(); var P=[\"How do I track my parcel?\",\"What parcels can I send?\",\"How do I become a BoxMan?\",\"How are prices calculated?\"],pi=0,ci=0,del=false,ph=\"Search for a question\"; if(!rm){(function tick(){if(document.activeElement===inp||inp.value){setTimeout(tick,800);return} var t=P[pi];if(!del){ci++;inp.placeholder=t.slice(0,ci);if(ci>=t.length){del=true;setTimeout(tick,1800);return}setTimeout(tick,55)}else{ci--;inp.placeholder=t.slice(0,Math.max(ci,0))||ph;if(ci<=0){del=false;pi=(pi+1)%P.length;setTimeout(tick,400);return}setTimeout(tick,25)}})()} if(location.hash.indexOf(\"#q=\")===0){inp.value=decodeURIComponent(location.hash.slice(3));render()} })(); <\/script> <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is MyBoxMan?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"MyBoxMan is an online transport and delivery platform that connects individuals and businesses who need goods transported with \u201cBoxMen\u201d and independent carriers who have spare loading capacity.\"}},{\"@type\":\"Question\",\"name\":\"How does MyBoxMan work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Post your delivery request, stating the pick-up and delivery locations, the item details and your preferred date. 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